Build2ProdBack to Home

Terms and Conditions

Last updated: January 2026

1. Acceptance of Terms

By accessing our website, requesting a quote, or engaging Build2Prod ("we," "us," or "our") for DevOps-as-a-Service, you agree to these Terms and Conditions. If you do not agree, do not use our services. Additional terms in a Master Service Agreement (MSA), Statement of Work (SOW), or Service Level Agreement (SLA) may apply to paid engagements and will be provided before service begins.

2. Service Description

Build2Prod provides subscription-based DevOps-as-a-Service, including but not limited to:

  • Infrastructure setup, configuration, and maintenance
  • CI/CD pipeline setup and deployment automation
  • Monitoring, alerting, and incident response
  • Security hardening, backups, and compliance assistance
  • Performance and cost optimization
  • Ongoing support and reporting as described in our Service Delivery Guide

Specific scope, response times, and uptime commitments depend on your selected package (e.g., Build2Prod Start, Grow, or Scale) and will be set out in your service agreement.

3. Service Packages and Pricing

We offer tiered service packages with different features and service levels. Pricing, one-time setup fees, and included services are as described on our website and in your proposal. We reserve the right to change pricing for new clients with notice; existing clients will be notified in advance of any change to their subscription.

4. Payment Terms

Unless otherwise agreed in writing:

  • Subscription fees are billed monthly in advance.
  • One-time setup fees are due as specified in your agreement (e.g., before or upon completion of initial setup).
  • Payment is due within the period stated on the invoice (e.g., net 15 or as specified).
  • Cloud infrastructure costs (AWS, GCP, etc.) are separate and billed by the provider unless we have agreed otherwise.

Late payment may result in suspension of service after notice. You remain responsible for all fees incurred up to the date of suspension or termination.

5. Cancellation and Termination

Services are month-to-month unless a longer term is agreed in writing. You may cancel by giving us at least 30 days written notice (e.g., by email). We use this period to ensure a smooth handover of access and documentation. We may terminate or suspend services for material breach, non-payment after notice, or as required by law. Upon termination, you remain liable for fees owed and for returning or ceasing use of any materials we provided. We will assist with a reasonable transition as described in our Service Delivery Guide where applicable.

6. Service Level and Limitations

Uptime guarantees and response time commitments (e.g., 99.5% or 99.9% uptime, 15-minute response for critical issues) apply as specified in your SLA. These do not cover:

  • Outages caused by third-party providers (e.g., cloud provider, DNS, CDN) beyond our reasonable control
  • Issues caused by your code, configuration changes, or actions outside our scope
  • Scheduled maintenance with advance notice
  • Force majeure events

Any service credits or refunds for missed SLAs will be governed by your specific SLA and our then-current policies.

7. Your Obligations

You agree to:

  • Provide accurate information and timely access (hosting, code, domain, etc.) as needed for us to perform the services
  • Notify us promptly of any changes that may affect the infrastructure or scope of work
  • Not use our services for any illegal or unauthorized purpose
  • Comply with applicable laws and with any reasonable security and operational guidelines we provide

8. Confidentiality and Data

Each party agrees to keep the other's confidential information (including business and technical data, credentials, and proprietary information) confidential and to use it only for performing or receiving the services. We handle your data in accordance with our Privacy Policy and applicable data protection laws. Your application data and intellectual property remain yours; we do not claim ownership of your code, data, or branding.

9. Limitation of Liability

To the maximum extent permitted by law, Build2Prod's total liability for any claims arising out of or related to these terms or the services shall not exceed the fees you paid to us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or profits. These limitations apply even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the maximum permitted by law.

10. Indemnification

You agree to indemnify and hold Build2Prod harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these terms, or your violation of any third-party rights, except to the extent caused by our gross negligence or willful misconduct.

11. Dispute Resolution

We encourage you to contact us first to resolve any dispute. If we cannot resolve it informally, disputes shall be governed by the laws of the jurisdiction specified in your service agreement (or our principal place of business if none is specified), and may be resolved by binding arbitration or in the courts of that jurisdiction, as specified in your agreement.

12. Changes to Terms

We may update these Terms and Conditions from time to time. We will post the updated terms on this page and update the "Last updated" date. For active clients, we will provide notice of material changes (e.g., by email or through our service channel). Continued use of our services after the effective date of changes constitutes acceptance. If you do not agree, you may cancel in accordance with the cancellation section above.

13. Contact

For questions about these Terms and Conditions or our services:

Build2Prod
Email: [email protected]
Web: build2prod.dev